When a professional colour job goes wrong

With the summer month approaching, I decided to take the plunge and get a “professional colour job”. I searched the internet and found my ideal colour – warm browns and blondes jumped at me through my computer screen.

I instantly fell in love with the colours, and as I am not a professional colourist I decided to go to a salon which was recommended to me.I had not stepped foot in a salon for over four years and was rather apprehensive about the “procedure”, especially as I knew to achieve the colours I desired bleach would have to be used to lift my dark brown hair.

I explained to the colourist what I wanted and also showed her the images of my desired colour. As she applied the highlights to my hair, I sat in anticipation, awaiting my dream hair!

In this case my dream did not match my reality - it was not even close. As the colour was washed of my hair, I dashed to the mirror excited to see my new summer colour, what stared back at me was devastation and shock.

The colours as you can see are not even close, I had to wear my hair to work and was highly embarrassed (event though I am smiling), but rocked it with confidence!

I was going to rectify the problem myself, but after much persuasion from my friend who had initially recommended me (she has been going to her for 30years) I decided to let her correct the problem (free of charge), although I did tip her £10 for her time.

I had a rinse (demi-permanent colour) applied to my hair which rectified the problem, and now my hair resembles the initial image that I showed the hairdresser. The only downside is in eight weeks, when the rinse wears off, I will be left with the brash blonde that is lurking underneath thus will need to re-apply the rinse.

The moral of the story, for me at least, is to ALWAYS have a consultation prior to colouring AND insist on a strand test, if one hasn’t been offered by the salon. Hindsight is a wonderful thing, your hair is precious, so don’t be blinded by the need for instant gratification as I was.

3 Responses so far.

  1. I'm glad she did the professional thing and corrected it free of charge.

    A lot of times we accept bad hair jobs and simply complain about them. It's always good to voice your disappointment and ask for what you want.

    Your final color is lovely.

  2. Hairolic says:

    Hi Nappy,

    Thank you very much, yes I agree it was very professional of her to correct the job for free, and in doing so she MAY not have lost me as a customer.

  3. The hair color on the first image would look good on you. I agree with nappy, if one is disappointed with a hair job, it is not wrong to voice it out and ask for a solution. One angry customer will be a lost customer.

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